Review-data analysis and practical guides for local service businesses. What customers actually complain about, how competitors earn the reviews you don't, and how to keep track without the busywork.
Checking Google, Yelp, and BBB by hand for ten competitors is thirty pages a week. Here's the manual method done right — the three signals worth watching — and when it's worth automating.
Read the analysisWith a 4.88 average rating, star ratings no longer separate LA electricians — the review text does. 481 customers are publicly shopping for a replacement. A data look at a 9,771-business market.
Read the analysisAn analysis of 583 low-rated Los Angeles electrical reviews finds the top complaint isn't workmanship — it's communication (171 mentions). The five themes, with counts and a fix for each.
Read the analysisIn a 4.88-average market the difference isn't craft — it's the experience around it, and the replies underneath it. The complaint data, read in reverse, is a checklist for the reviews you're not getting.
Read the analysis