RivL
Frequently Asked Questions
Everything you need to know about RivL. Can't find your answer? Contact us.
How does RivL work?
RivL checks public listings on Google, Yelp, and BBB on a regular schedule. New reviews are found, complaint themes are tagged automatically, meaningful rating changes are tracked, and the results arrive in a clear daily email.
What data do you have access to?
Only publicly available reviews—the same information anyone can see on Google, Yelp, or BBB. We never access private business accounts, customer lists, or other non-public information.
How accurate is the review data?
Ratings and review text are shown exactly as they appear at the source. Automated complaint tags help reveal patterns, but you should always read the original review.
How often are reviews scanned?
Competitor reviews are scanned every other day. Your daily digest includes reviews found since the prior scan. Pro customers also receive a Monday briefing and monthly report.
Can I cancel anytime?
Yes. There are no contracts or cancellation fees. Cancel in account settings or email support@rivlhq.com. Access continues through the current billing period.
What's the difference between Standard and Pro?
Standard ($49/month) monitors Google and Yelp for up to 10 competitors and includes daily digests, automatic complaint tagging, your own review monitoring, and rating trends. Pro ($149/month) supports up to 30 competitors and adds BBB, text alerts, weekly briefings, website and pricing changes, brand mentions, cross-platform comparisons, new competitor alerts, and a monthly PDF report.
Do I need to install anything?
No. The daily briefing arrives by email. The web dashboard is available for settings, past digests, and reports, but using it every day is optional.
Can I change which competitors are monitored?
Competitors are discovered from your business type and service area. You can change your service radius in account settings and refresh the monitored market.
Does RivL support other languages?
Yes. RivL's interface, email briefings, reports, and alerts are available in eight languages. Review text always stays in the customer's original language.
How is my data protected?
Connections are encrypted. Sign-in uses a secure email link, so there is no password to steal. Payment details are handled by our payment provider. We do not sell your data.