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Know what your competitors' customers are complaining about and stay ahead of your market.

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RIVL — MARKET INTELLIGENCEDaily Brief

Daily Market Brief

Dave's Electric · Austin, TX

Today's snapshot

7new reviews
5negative
2customers in play

Your reviews

Dave's Electricvia Google · Today

2/5

“scheduled for 10am, nobody showed up until 1pm. no call, no text. the work was fine once they got here but thats 3 hours of my day wasted”

No showCommunication
Dave's Electricvia Google · Today

5/5

“called at 7am with a dead outlet in the kitchen. Jake was here by 9 and had it fixed in 20 minutes. fair price too. will use again for sure”

Positive

Market activity

Sparks Electricvia Google · Today

1/5

“charged me $400 to replace a light switch. when i questioned it the guy got attitude and said thats the price. total ripoff. looking for someone new”

Overpricedcustomer in play
Wired Right Electricvia Google · Today

1/5

“no showed twice. TWICE. finally got someone out here and they put the wrong breaker in. had to call another company to fix it. never again”

No showPoor workmanshipcustomer in play
Lightning Bolt Electricalvia Yelp · Yesterday

2/5

“they left drywall dust everywhere and didnt even bother to clean up. found wire scraps behind my couch a week later. sloppy work”

Poor workmanship
Amp'd Up Electricalvia Google · Today

5/5

“best electrician ive used in 20 years. rewired my whole panel, passed inspection first try, and the price was exactly what he quoted”

Positive
Circuit Mastersvia Yelp · Today

2/5

“showed up an hour late, forgot a part, had to come back the next day. charged me for both visits. $250 for a ceiling fan install is ridiculous”

Slow serviceOverpriced

Standings

BusinessGoogleNew
Amp'd Up Electrical4.84 new this month
Current Electric Co4.72 new this month
Dave's Electric (you)4.62 new this month↑ was 4.2
Lightning Bolt Electrical4.43 new this month
Circuit Masters4.26 new this month
Sparks Electric4.17 new this month↓ was 4.5
Wired Right Electric4.05 new this month↓ was 4.4

Your rating is 4.6—higher than 8 of 11 competitors near you.

Signals

customers in play

2 customers of Sparks Electric are looking for someone new. The reviews are highlighted below.

Rating move

Sparks Electric dropped 4.5 → 4.1. Their unhappy customers are reading reviews right now—yours included.

Competitor website changes

Wired Right Electric updated its website: New service category: 24/7

RIVL — MARKET INTELLIGENCEWeekly Brief

Competitor Moves This Week

Dave's Electric · Austin, TX

4 moves this week30 competitors watched

The one thing to do this week

Sparks Electric was tagged “Overpriced” in 3 reviews this week.

It's worth leading with that strength when you talk to customers this week.

What moved

Rating move

Sparks Electric's Google rating fell to 4.1 (was 4.5).

Complaint themes this week

Sparks Electric was tagged “Overpriced” in 3 reviews this week.

Website changes

Wired Right Electric updated its website: New service category: 24/7

Market activity

Lightning Bolt Electrical received 8 new reviews this week, 3 of them at 1–2 stars.

Trends

Amp'd Up ElectricalGaining · 4.8
Wired Right ElectricSlipping · 4.0
Lightning Bolt ElectricalSteady · 4.4

Your numbers

9your new reviews (30d)
62%your reply rate
RIVL — MARKET INTELLIGENCEMonthly Report

This month's themes

Dave's Electric · Austin, TX

6Competitors tracked
42Reviews analyzed
3Seeking alternatives

This month's themes

Sparks Electric's Google rating fell to 4.1 (was 4.5).

Sparks Electric was tagged “Overpriced” in 3 reviews this week.

Wired Right Electric updated its website: New service category: 24/7

It's worth leading with that strength when you talk to customers this week.

Top signals this month

  1. 1Sparks Electric's Google rating fell to 4.1 (was 4.5).
  2. 2Lightning Bolt Electrical received 8 new reviews this week, 3 of them at 1–2 stars.
  3. 3Wired Right Electric updated its website: New service category: 24/7

Competitive landscape

BusinessGoogleReviews
Amp'd Up Electrical4.8310
Current Electric Co4.7279
Dave's Electric (you)4.6248
Lightning Bolt Electrical4.4217
Circuit Masters4.2186
Sparks Electric4.1155

Complaint theme analysis

Overpriced5 → 7
No show3 → 5
Communication4 → 4
Poor workmanship2 → 3

Customer voice

Selected verbatim reviews from the past 30 days. Review text is presented unedited.

Sparks Electricvia Google · Today

1/5

“charged me $400 to replace a light switch. when i questioned it the guy got attitude and said thats the price. total ripoff. looking for someone new”

Overpricedcustomer in play
Amp'd Up Electricalvia Google · Today

5/5

“best electrician ive used in 20 years. rewired my whole panel, passed inspection first try, and the price was exactly what he quoted”

Positive

Opportunity signals

3Customers seeking alternatives
2Businesses affected

Strategic recommendations

Prioritized actions based on the market information in this report.

Recommendation

It's worth leading with that strength when you talk to customers this week.

Real example with sample data.

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Competitor Moves This Week

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Feature comparison

FeatureStandardPro
Competitors monitored1030
Google review trackingIncludedIncluded
Yelp review trackingIncludedIncluded
BBB trackingNot includedIncluded
Daily email digestIncludedIncluded
Weekly Strategy BriefingNot includedIncluded
SMS alertsNot includedIncluded
Automatic complaint taggingIncludedIncluded
Your own review monitoringIncludedIncluded
Rating trendsIncludedIncluded
Website change trackingNot includedIncluded
Pricing change detectionNot includedIncluded
Brand mention monitoringNot includedIncluded
Multi-language supportIncludedIncluded
Cross-platform comparisonNot includedIncluded
New competitor alertsNot includedIncluded
Monthly market report (PDF)Not includedIncluded