2/5
“scheduled for 10am, nobody showed up until 1pm. no call, no text. the work was fine once they got here but thats 3 hours of my day wasted”
Know what your competitors' customers are complaining about and stay ahead of your market.
You should know the cost before you talk to anyone. No hidden quote, setup fee, or long-term contract.
Real example with sample data.
Dave's Electric · Austin, TX
Today's snapshot
Your reviews
2/5
“scheduled for 10am, nobody showed up until 1pm. no call, no text. the work was fine once they got here but thats 3 hours of my day wasted”
5/5
“called at 7am with a dead outlet in the kitchen. Jake was here by 9 and had it fixed in 20 minutes. fair price too. will use again for sure”
Market activity
1/5
“charged me $400 to replace a light switch. when i questioned it the guy got attitude and said thats the price. total ripoff. looking for someone new”
1/5
“no showed twice. TWICE. finally got someone out here and they put the wrong breaker in. had to call another company to fix it. never again”
2/5
“they left drywall dust everywhere and didnt even bother to clean up. found wire scraps behind my couch a week later. sloppy work”
5/5
“best electrician ive used in 20 years. rewired my whole panel, passed inspection first try, and the price was exactly what he quoted”
2/5
“showed up an hour late, forgot a part, had to come back the next day. charged me for both visits. $250 for a ceiling fan install is ridiculous”
Standings
| Business | New | |
|---|---|---|
| Amp'd Up Electrical | 4.8 | 4 new this month |
| Current Electric Co | 4.7 | 2 new this month |
| Dave's Electric (you) | 4.6 | 2 new this month↑ was 4.2 |
| Lightning Bolt Electrical | 4.4 | 3 new this month |
| Circuit Masters | 4.2 | 6 new this month |
| Sparks Electric | 4.1 | 7 new this month↓ was 4.5 |
| Wired Right Electric | 4.0 | 5 new this month↓ was 4.4 |
Your rating is 4.6—higher than 8 of 11 competitors near you.
Signals
2 customers of Sparks Electric are looking for someone new. The reviews are highlighted below.
Sparks Electric dropped 4.5 → 4.1. Their unhappy customers are reading reviews right now—yours included.
Wired Right Electric updated its website: New service category: 24/7
Dave's Electric · Austin, TX
The one thing to do this week
Sparks Electric was tagged “Overpriced” in 3 reviews this week.
It's worth leading with that strength when you talk to customers this week.
What moved
Sparks Electric's Google rating fell to 4.1 (was 4.5).
Sparks Electric was tagged “Overpriced” in 3 reviews this week.
Wired Right Electric updated its website: New service category: 24/7
Lightning Bolt Electrical received 8 new reviews this week, 3 of them at 1–2 stars.
Trends
Your numbers
Daily review intelligence for local service businesses.
Standard
Daily Market Brief
Complete market intelligence with alerts and reporting.
Pro
Competitor Moves This Week
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| Feature | Standard | Pro |
|---|---|---|
| Competitors monitored | 10 | 30 |
| Google review tracking | Included | Included |
| Yelp review tracking | Included | Included |
| BBB tracking | Not included | Included |
| Daily email digest | Included | Included |
| Weekly Strategy Briefing | Not included | Included |
| SMS alerts | Not included | Included |
| Automatic complaint tagging | Included | Included |
| Your own review monitoring | Included | Included |
| Rating trends | Included | Included |
| Website change tracking | Not included | Included |
| Pricing change detection | Not included | Included |
| Brand mention monitoring | Not included | Included |
| Multi-language support | Included | Included |
| Cross-platform comparison | Not included | Included |
| New competitor alerts | Not included | Included |
| Monthly market report (PDF) | Not included | Included |