Terms of Service

1. Service Description

RivL ("the Service") is a review intelligence platform operated by RivL ("we," "us," "our"). We monitor publicly available online reviews for businesses in your market and deliver competitive intelligence via email digests, alerts, and reports.

2. Account Terms

You must provide a valid email address to create an account. You are responsible for maintaining the security of your account. One person or business entity per account. You must be at least 18 years of age to use the Service.

3. Billing and Payment

RivL offers two paid plans: Standard ($49/month) and Pro ($149/month). All payments are processed securely through Stripe. Subscriptions are billed monthly on the anniversary of your sign-up date. You may cancel at any time — your access continues through the end of the current billing period. No refunds are issued for partial months.

4. Acceptable Use

You agree not to:

• Use the Service to harass, defame, or harm any business or individual
• Resell, redistribute, or publicly republish data obtained through RivL
• Attempt to scrape, reverse-engineer, or circumvent rate limits on the Service
• Use the Service for any purpose that violates applicable law
• Create multiple accounts to circumvent plan limits

We reserve the right to suspend or terminate accounts that violate these terms.

5. Data and Intellectual Property

RivL aggregates publicly available review data from third-party platforms. We do not own the reviews themselves — they belong to their respective authors and platforms. The analysis, tagging, formatting, and presentation of this data is our intellectual property. You retain ownership of your business information and account data.

6. Service Availability

We strive for high availability but do not guarantee uninterrupted service. Review data depends on third-party platform availability. We may modify, suspend, or discontinue features with reasonable notice. Scheduled maintenance will be communicated via email when possible.

7. Account Termination

You may cancel your account at any time through your account settings or by contacting support. Upon cancellation, your subscription remains active through the end of the current billing period. We may terminate accounts that violate these terms, engage in abusive behavior, or remain inactive for more than 12 months. Upon termination, your data will be deleted within 30 days.

8. Disclaimer of Warranties

The Service is provided "as is" and "as available." We make no warranties, express or implied, regarding the accuracy, completeness, or timeliness of review data. RivL is not responsible for decisions you make based on the information provided. Review data may be delayed, incomplete, or contain errors originating from third-party platforms.

9. Limitation of Liability

To the maximum extent permitted by law, RivL's total liability for any claims arising from your use of the Service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business opportunities.

10. Dispute Resolution

Any disputes arising from these terms or your use of the Service will be resolved through binding arbitration administered under the rules of the American Arbitration Association. You agree to resolve disputes individually and waive any right to participate in a class action. Either party may seek injunctive relief in a court of competent jurisdiction.

11. Governing Law

These terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions.

12. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated via email at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.

13. Contact

Questions about these terms? Reach us at support@rivl.app.