Terms of Service

1. Agreement to Terms

By accessing or using RivL ("the Service"), operated by RivL ("we," "us," "our"), you agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated by reference. If you do not agree to these terms, do not access or use the Service. If you are using the Service on behalf of a business or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

2. Service Description

RivL is a review monitoring and market intelligence platform for local service businesses. We aggregate publicly available online reviews and business information from third-party platforms and deliver competitive intelligence via email digests, SMS alerts, web-based reports, and related channels.

The Service is provided for general informational purposes only. Nothing in the Service constitutes business, financial, legal, or professional advice, and no content in any report, digest, alert, or communication should be relied upon as such. You are solely responsible for all decisions you make in reliance on the Service.

3. Beta Service Notice

The Service is currently offered in an early-access/beta stage. Features may be added, changed, or removed at any time. Data coverage may be incomplete. You acknowledge that beta software and services by their nature may contain errors, and you accept the Service on that basis.

4. Account Terms

• You must provide a valid email address to create an account.
• You must be at least 18 years of age to use the Service.
• One person or legal business entity per account. You may not create multiple accounts to circumvent plan limits.
• You are solely responsible for maintaining the security of your account and for all activity that occurs under it.
• You must notify us immediately at support@rivlhq.com of any unauthorized use of your account. We are not liable for any loss or damage arising from unauthorized use of your account.

5. Billing and Payment

• RivL offers paid subscription plans as described at rivlhq.com. Current plans: Standard ($49/month) and Pro ($149/month).
• All payments are processed by a PCI-compliant third-party payment processor. We do not see or store your full card number.
• Subscriptions are billed monthly in advance on the anniversary of your sign-up date and renew automatically until cancelled.
• You may cancel at any time via account settings or by contacting support. Access continues through the end of the current billing period.
• First-month guarantee: If you are not satisfied within 30 days of your first payment, contact support@rivlhq.com for a full refund of that first payment. After the first 30 days, fees are non-refundable; you may cancel at any time and will retain access through the end of your current billing period. Cancellation is available in your account settings.
• We may change pricing with at least 30 days' notice. Continued use after a price change takes effect constitutes acceptance.
• You are responsible for any taxes associated with your subscription other than taxes on our income.

6. Acceptable Use

You agree not to:

• Use the Service to harass, defame, intimidate, or harm any business or individual;
• Resell, redistribute, publicly republish, or provide third parties access to data obtained through the Service without our prior written consent;
• Scrape, crawl, or systematically extract data from the Service, or attempt to reverse-engineer, decompile, or circumvent any technical limitation or rate limit of the Service;
• Use the Service in violation of any applicable law, regulation, or third-party right;
• Use the Service to develop a competing product or service;
• Misrepresent data from the Service as your own research or as endorsed by any review platform;
• Upload malicious code or interfere with or disrupt the integrity, security, or performance of the Service;
• Use the Service to engage in deceptive, misleading, or unethical business practices.

We may investigate suspected violations and may suspend or terminate accounts that violate these terms, at our sole discretion, without prior notice or liability.

7. Data Sources and Intellectual Property

The Service aggregates publicly available review data and business information from third-party platforms. We do not own the underlying reviews; they belong to their respective authors and platforms, and their availability and accuracy are outside our control.

All software, algorithms, analysis, tagging, scoring, formatting, presentation, reports, trademarks, and other technology and content comprising the Service are our intellectual property or that of our licensors and are protected by applicable intellectual property laws. Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service and reports generated for your account for your own internal business purposes during your subscription. No other rights are granted.

You retain ownership of the business information and account data you provide to us. You grant us a non-exclusive, worldwide, royalty-free license to use that information to operate, provide, secure, and improve the Service, including in aggregated or anonymized form.

If you submit feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

8. No Guarantee of Accuracy

Review data, ratings, complaint tags, trends, competitor identifications, and all other information provided through the Service are derived from publicly available third-party sources and automated processing, including automated analysis. We do not guarantee the accuracy, completeness, timeliness, or reliability of any data or analysis. Data may be delayed, incomplete, misattributed, or contain errors originating from third-party platforms or automated processing. You acknowledge that you use information provided by the Service entirely at your own risk and should independently verify any information before acting on it.

9. Service Availability and Changes

We strive for high availability but do not guarantee uninterrupted, error-free, or secure access. The Service depends on third-party platforms, APIs, and infrastructure providers outside our control, and changes to those services may affect or eliminate features of the Service. We may modify, suspend, or discontinue any feature or the entire Service at any time, with or without notice, without liability to you.

10. Communications

By creating an account, you consent to receive transactional and account-related emails. Where you have separately consented (for example, verbally during a phone conversation with us or by opting in through the Service), we may send you SMS messages, such as a link to a report you requested or market alerts. Message and data rates may apply; message frequency varies. Reply STOP to opt out of SMS at any time and HELP for assistance. Consent to receive SMS is not a condition of any purchase.

11. Term and Termination

You may cancel your account at any time through account settings or by contacting support@rivlhq.com. We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason or no reason, including breach of these terms, suspected fraud or abuse, legal risk, or extended inactivity. Upon termination, your right to use the Service ceases immediately, and your data will be deleted in accordance with our Privacy Policy. Sections 7, 8, and 12 through 17 survive termination.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement. We do not warrant that the Service will meet your requirements, that it will be uninterrupted, timely, secure, or error-free, or that any data or analysis provided will be accurate or reliable. No advice or information, whether oral or written, obtained from us or through the Service, creates any warranty not expressly stated in these terms. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

13. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall RivL, its owner, officers, employees, contractors, agents, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to damages for loss of profits, revenue, goodwill, use, data, or business opportunities, arising out of or in connection with your use of or inability to use the Service, regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise), even if we have been advised of the possibility of such damages.

Our total aggregate liability for all claims arising out of or relating to these terms or the Service shall not exceed the lesser of (a) the total amount you paid to us in the three (3) months preceding the event giving rise to the claim, or (b) fifty dollars ($50). The existence of more than one claim shall not enlarge this limit. You acknowledge that the pricing of the Service reflects this allocation of risk.

14. Indemnification

You agree to indemnify, defend, and hold harmless RivL, its owner, officers, employees, contractors, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the Service; (b) your violation of these terms; (c) your violation of any law or third-party right; or (d) any business decision you make or action you take based on information provided by the Service.

15. Dispute Resolution, Arbitration, and Class Action Waiver

Informal resolution first. Before filing any claim, you agree to contact us at support@rivlhq.com and attempt in good faith to resolve the dispute informally for at least 30 days.

Binding arbitration. Any dispute, controversy, or claim arising out of or relating to these terms or the Service that is not resolved informally shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration shall be conducted in the State of Washington, or at your election, by videoconference or telephone. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. You and RivL agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action, and each party waives any right to participate in a class action lawsuit or class-wide arbitration.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or unauthorized access to the Service.

Opt-out. You may opt out of this arbitration agreement by emailing support@rivlhq.com within 30 days of first accepting these terms, stating your name, account email, and intent to opt out of arbitration.

16. Governing Law and Venue

These terms are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Washington, and you consent to personal jurisdiction and venue there.

17. General

Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, acts of government, internet or telecommunications failures, power outages, third-party platform or API changes or outages, labor disputes, pandemics, or other force majeure events.

Assignment. You may not assign or transfer these terms or your account without our prior written consent. We may assign these terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets (including to a successor entity that assumes operation of the Service).

Severability. If any provision of these terms is found invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Entire agreement. These terms, together with our Privacy Policy, constitute the entire agreement between you and RivL regarding the Service and supersede all prior agreements and communications.

18. Changes to These Terms

We may modify these terms at any time. Material changes will be communicated via email or through the Service at least 30 days before they take effect. Continued use after changes take effect constitutes acceptance. If you do not agree to modified terms, you must stop using the Service and cancel your account before they take effect.

19. Contact

Questions about these terms? Reach us at support@rivlhq.com.