Electricians Competitor Landscape: SAN DIMAS, CA

“I am unable to recommend Naser and his team. He overpromises and underdelivers. He repeatedly missed his own deadlines. When he was on site, it was for shorter periods than promised with work often being performed in the dark. He rushed to the next job sometimes without checking in and several times left the work in an unsafe state. Several times, the electrical panel was not connected and we were unable to close the door for days including during rain and he refused to return. He forgot about the surge protector until I reminded him. This was a panel upgrade on new siding. His assistant did a very sloppy job using the color-matched OSI Quad Max. There were gaps in the caulking to ensure a waterproof seal of the panel box. I pointed this out to him. Naser assured me he would re-do it. He filled the gaps, but the result is a sloppy job that detracts from the appearance of the home and its new siding and will have to be entirely redone. He stated several times that he had pulled the permit and scheduled the inspection, but he had not. I offered to pay the initial deposit by check. He said he would accept credit card the same, then overcharged an undisclosed 4% fee. He did not fix everything prior to inspection, as promised. He arrived before inspection, did some work, and then left again. He said the inspection would be in the morning. It was in the afternoon. Instead of returning to complete the work, he waited in his van down the block. He failed his first inspection. When he did install the surge protector, the location would not allow the electrical panel door to close. He left it this way with rain coming and refused to return. He was aggressive in stating he wanted to pass the inspection AND THEN change the surge protector location. At this point, I did not trust him and wanted the job completed prior to inspection so the City Inspector would ensure the safety of the final installation. He wound up drilling an imperfect second hole in the panel in order to install the surge protector and then did a messy job sealing the former hole and around the surge protector hole. He left the work area a mess. Although his price was competitive with other electricians, he insisted he was giving me a deal and that the job would normally cost $2,000 more than he was charging. He is disorganized. He seems to be overstretched and saying what he needs to say in order to try to please one customer while rushing off to another. Because quality workmanship, trustworthiness, and completing a job on time in full are essential for an electrician, I CANNOT recommend Naser and encourage my neighbors to find a different electrician. It is also important to note Naser operates as USA Electricians Service and as USA Pro Service.”

“I feel sorry for any company that uses these people. Make sure you see detailed invoices what you are paying for. They like to make your budget pay for their personal use. MLK is paying for the owners in-laws solar system and that job hasn't even started yet. The other reviews are written by current employees. You've been warned.”

“I can only give one star because the electrician JR lied about returning my phone call after setting up a tentative appointment. I had cleared my afternoon schedule at the time he said he was available and I called to confirm and left a message. When I called again to remind him and give my address, he said he said he was busy now at said time and wasn't available again till next week. I asked why he didn't call back to let me know, he said he had and had left a message. This was a total lie. It was also very obvious he was lying because he began stuttering as he was scrambling for an excuse. I then told him to forget it. I'll don't know if he's a good electrician, but what I do know is he's not very honest.”